Privacy Policy (PiVoT Agency Solutions)

Last Updated: January 22, 2026

PiVoT Agency Solutions (“PiVoT Agency,” “we,” “us,” or “our”) is committed to protecting your privacy and being transparent about how we collect, use, and safeguard information when you interact with our website, communications, and digital marketing services.

1) Who We Are

This website is operated by PiVoT Agency Solutions, a subsidiary and operating division of PiVoT Business Solutions (“PiVoT Business Solutions”).

PiVoT Agency Solutions provides services that may include:

  • Digital Marketing
  • Search Engine Optimization (SEO)
  • Google Ads / Paid Media Management
  • Website Development and Optimization
  • Analytics Integration and Performance Reporting
  • Brand and Conversion Optimization

Service Line Changes / Integration Notice: PiVoT Agency Solutions’ service offerings may expand, change, be removed, or be integrated into another division or service line of PiVoT Business Solutions over time. This Privacy Policy applies to PiVoT Agency Solutions and, where applicable, to any successor, integrated, or restructured service line within PiVoT Business Solutions that provides substantially similar services-unless a separate privacy notice is provided for a specific offering.

Website: https://pivotagencysolutions.com/

2) What Personal Data We Collect and Why We Collect It

A) Contact and Inquiry Information

When you submit a form, request a consultation, schedule a call, or contact us, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Company/business name
  • Project details, objectives, and service interests
  • Any other information you choose to provide

Why we collect it: to respond to inquiries, evaluate project scope and fit, communicate with you, and provide customer support.

B) Marketing and Website Project Information (When Applicable)

Because our services focus on digital marketing execution and website performance, we may receive or process information you provide or authorize access to during discovery, onboarding, and service delivery, including:

  • Website analytics and traffic data (e.g., sessions, sources, conversions)
  • Advertising performance data (e.g., spend, impressions, clicks, conversions)
  • Search performance and SEO data (e.g., rankings, queries, technical SEO findings)
  • CRM and lead pipeline attribution data (where integrated)
  • Website content, creative assets, brand guidelines, and messaging inputs
  • Conversion rate optimization (CRO) test plans and results (where applicable)

Why we collect it: to deliver contracted services, build and optimize marketing campaigns, develop and manage websites, implement tracking, report performance, and improve conversion outcomes.

Data minimization: We aim to access and process only what is necessary to perform the services you request.

C) Comments (If Enabled)

When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and the browser user agent string to help detect spam.

If enabled, an anonymized string (hash) generated from your email address may be shared with the Gravatar service to determine whether you use it. Once your comment is approved, your profile image (if available) may be publicly visible in the context of your comment.

D) Media Uploads (If Enabled)

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors may be able to download and extract that data from images displayed on the site.

3) Cookies and Similar Technologies

We use cookies and similar technologies to improve site functionality, measure performance, and support marketing outcomes.

Cookies may support:

  • Remembering preferences and form inputs
  • Website analytics and performance measurement
  • Advertising conversion tracking and remarketing (where enabled)

Examples (where applicable):

  • Comment cookies (typically up to one year) if you opt in
  • Temporary cookies to verify browser cookie support on login pages (if applicable)
  • Login cookies and “Remember Me” functionality (if applicable)
  • A short-lived cookie created when editing/publishing content (if applicable)

You can disable cookies through your browser settings, though some website functionality may not work as intended.

4) Embedded Content from Other Websites

Our site may include embedded content (e.g., YouTube videos, social media posts, scheduling tools, analytics widgets). Embedded content behaves as if you visited the third-party website directly. These third parties may collect data, use cookies, and monitor your interaction-especially if you are logged into those services.

We recommend reviewing third-party privacy policies for services you access through embedded content.

5) Analytics, Advertising, and Tracking

We may use third-party services to understand website performance and improve marketing effectiveness. Depending on configuration, this may include:

  • Google Analytics (website usage and behavior measurement; privacy controls may include IP anonymization where supported)
  • Google Ads (conversion tracking and remarketing)
  • Meta Pixel (ad engagement and retargeting)
  • Hotjar or Microsoft Clarity (if enabled) for aggregated behavioral insights such as heatmaps and interaction trends

These tools may collect:

  • Pages viewed, time on site, and navigation flow
  • Click behavior and engagement patterns
  • Approximate geographic location
  • Device, browser, and operating system information
  • Referral source

Where available and appropriate, we use privacy-oriented settings (e.g., retention controls, anonymization) to reduce data exposure.

6) Who We Share Your Data With

We do not sell or rent your personal data.

We may share information with:

  • Service Providers supporting operations (web hosting, email delivery, CRM tools, analytics vendors, advertising platforms, scheduling tools, etc.)
  • Advertising/Analytics Partners used to measure and improve campaigns (as described above)
  • Legal Authorities if required by law, subpoena, or court order, or to protect rights and safety
  • Password Reset Processing (if applicable): if you request a password reset, your IP address may be included in the reset email for security purposes

We expect vendors to follow appropriate data protection and security practices.

7) How Long We Retain Your Data

Retention depends on the data type and purpose:

  • Comments and metadata (if enabled) may be retained indefinitely for moderation and follow-up.
  • Contact form entries may be retained for up to 12 months for customer service and follow-up.
  • Client engagement records (e.g., proposals, reports, analytics snapshots) may be retained as needed to provide services, maintain business records, and comply with legal obligations.
  • Account data (if applicable) is retained while the account remains active; deletion requests may be honored subject to legal and operational requirements.

8) Your Privacy Rights

Depending on your jurisdiction and applicable laws (including GDPR, CCPA/CPRA, and similar laws), you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of certain data (subject to retention requirements)
  • Object to or restrict certain processing (where applicable)
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications

To submit a request, contact: info+data@pivotagencysolutions.com

9) Where Your Data Is Sent

  • Visitor comments may be checked through automated spam detection services.
  • Form submissions may route through third-party email, scheduling, and/or CRM platforms.
  • Analytics and advertising tools may transmit data to third-party servers for processing.

10) Data Security

We use commercially reasonable safeguards designed to protect information, which may include:

  • SSL/TLS encryption in transit
  • Restricted access controls
  • Secure backups and monitoring
  • Regular updates and vulnerability patching

No system is completely secure, but we take practical steps to reduce risk and protect your information.

11) Children’s Privacy

This website is not intended for children under 13, and we do not knowingly collect personal data from children under 13. If you believe a child has provided personal information, contact us so we can address the situation.

12) ADA Accessibility and Website Compliance (ADA / WCAG)

PiVoT Agency Solutions is committed to maintaining an accessible website experience for individuals with disabilities. We aim to align with recognized best practices, including WCAG 2.1 Level AA where reasonably feasible.

Accessibility Measures We Implement

Our website compliance measures may include:

  1. Semantic Structure and Readability
    • Proper heading hierarchy and logical page structure
    • Clear labels and instructions for forms and inputs
    • Descriptive link text
  2. Keyboard Accessibility
    • Keyboard navigability for core functionality
    • Visible focus indicators
    • Skip-to-content functionality where supported
  3. Text Alternatives and Media Accessibility
    • Alternative text for meaningful images
    • Captions and/or transcripts for relevant media where available
    • Avoidance of unsafe flashing content
  4. Color, Contrast, and Visual Design
    • Sufficient contrast for text and key UI elements
    • Avoid reliance on color alone to convey meaning
    • Responsive layouts supporting zoom and resizing
  5. Assistive Technology Compatibility
    • Accessibility attributes (including ARIA where appropriate)
    • Improved compatibility with common screen readers
  6. Forms and Error Handling
    • Accessible form controls and programmatic labels
    • Clear error identification and remediation guidance
  7. Ongoing Monitoring
    • Periodic automated scanning and manual spot checks
    • Accessibility review during new content publishing and site updates
    • Remediation prioritization for identified issues

Third-Party Content

Some third-party embeds or tools may not fully meet accessibility standards. We make reasonable efforts to select accessible configurations and provide alternatives where feasible.

Accessibility Support

If you have difficulty accessing content or functionality, contact us with the page URL and a description of the issue. We will make reasonable efforts to provide an accessible alternative and/or address the issue.
For Accessibility Support Email: Accessibility@pivotagencysolutions.com

13) Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date above. If changes are material, we may provide additional notice via the website or direct communication where appropriate.

14) Contact Information

For questions about this Privacy Policy, accessibility, or data practices:

PiVoT Agency Solutions
Email: info+data@pivotagencysolutions.com
Phone: 407-676-4129
Website: https://pivotagencysolutions.com/